Frequently Asked Questions

Ready made orders will be dispatched within 1 - 3 working days. Custom orders vary, reach out to us at info@gersonbatik.com for more information.

Our delivery coverage and fees include:

Peninsular Malaysia - RM7
East Malaysia - RM10

*Shipping prices are based on weight of package (0.5kg) and are subject to change based on courier companies.

Our delivery coverage and fees include:

Singapore - RM50
Brunei - RM80
Hong Kong - RM110
South Korea - RM105
Japan - RM210
Australia - RM160
New Zealand - RM130
United Kingdom - RM95
Germany - RM135
Norway - RM135
USA - RM120
Canada - RM160

If your country is not listed here, just drop us a line and we'll check if we can deliver to wherever you are!

*Shipping prices are based on weight of package (0.5kg) and are subject to change based on courier companies.

All pricing excludes custom, duties and tax charges. Fees must be covered by the recipient

Returns only applicable when we provide the wrong fabric. Drop us an email at info@gersonbatik.com

If you believe you have received the wrong item, email us at info@gersonbatik.com with your order number, and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that items must be unworn, unwashed, unaltered, and with its tags intact. If the correct item is no longer in-stock, store credit or refund will be issued instead.

You can refer to our custom-made size guide here.

You can view our custom-made lookbook through our Instagram, identify which dress you'd like, take your measurement, drop us an email at info@gersonbatik.com and we'll confirm your order soonest.

During regular periods, we usually take 3-4 weeks to make and deliver your item to you. During peak period, we usually take 4-5 weeks.

To join Gerson Rewards, simply create an account using your phone number.

You will earn points automatically with each purchase made online or in store. For every RM1 spend, you'll earn 3.5% points. Points will be credited to your account within a 24 hour window.

Drop us an email at info@gersonbatik.com and we'll get back to you soonest!